TERMS & CONDITIONS OF BOOKING:

-Please take note of the deadlines on this document; they are essential to adhere to, for Extraordinary Events & Tours to adhere to supplier contracts. 

-Payment will be required as per payment terms, full pre-payment is required as per payment terms

-The detailed itinerary provided 4 weeks prior to travel, must be signed off, if the item in question is not on the itinerary, then this has not been arranged in advance and Extraordinary Events & Tours can’t be held liable for not making the necessary arrangements. 

-Kindly take note of the Reduction, Postponement and Cancellation Terms 

-Extraordinary Events & Tours will not substitute properties or packages without getting prior approval from client.

-Inclement Weather: In the event of Inclement Weather on Tour, that prevents some activities from possibly happening, Extraordinary Events & Tours will adapt to provide a suitable option as per guest / client agreement on the ground.  Refunds can not be provided for tours booked and paid for.

-If your booking falls on the 1^st of October onward for the year in question please ensure to add 10% annual increase fee on the total booking

-Prices are calculated based on the actual rate of exchange on the day and are subject to change. Actual costs will be confirmed at time of booking.

-No reservations have been made and all services are subject to availability, until confirmed

-E & OE. Errors and Omissions excepted. Whilst we make every effort to ensure the accuracy of the pricing information provided, regrettably errors do occasionally occur. When we become aware of any such error, we will notify you as soon as is reasonably possible.

-Pricing is based on the amount of people quoted on, should the numbers change the pricing will change accordingly.

REDUCTION TERMS:

Final numbers must be provided 4 weeks prior to the event. Note this is also the time our accounting process request final invoices. Once final invoices are requested no changes will be permitted to the itinerary.

• 150 – 91 days: Client may reduce room block without penalty 
• 90 – 30 days prior to arrival – Should more than 5% of the room allocation booked, be reduced, full charge will apply
• 30 – 14 days prior to arrival – Should more than 2% of the room allocation booked, be reduced, full charge will apply, each scenario will be delt with individually with suppliers in terms of the 2% reduction
• 14 – 0 days prior to arrival – no changes and /or reductions are permitted, and full charge will apply

CANCELLATION:

• 150 – 91 days prior to event: 10% of the full amount if the entire booking is cancelled
• 90 – 61 days prior to event: 20% of the full amount if the entire booking is cancelled
• 60 – 31 days prior to arrival: 80% of the full amount if the entire booking is cancelled
• 30 – 0 days prior to arrival: 100% of the full amount if the entire booking is cancelled
• If another pandemic outbreak occurs, either a credit or refund will be provided, outside of the 30 days from date of arrival period.  Each property has it’s respective terms and conditions and each scenario is taken on a case-by-case scenario.

REDUCTION / POSTPONEMENT:

• 150 – 91 days prior to event: 10% of the revenue relating to the postponement.
• 90 – 61 days prior to event: 20% of the revenue relating to the postponement.
• 60 – 31 days prior to arrival: 50% of the revenue relating to the postponement.
• 30 – 0 days prior to arrival: 100% of the revenue relating to the postponement.

A new date must be booked and confirmed at the time of postponement. Rate changes will be applicable.

TOUR PAYMENT DEADLINES:

Reference – Group name

Client is to do a lump sum on behalf of the group for each payment request.

Should bookings be a shortlead: this means travel within 30 days of booking confirmation full pre-payment is required.

For all booking arrangements full pre-payment is required.

** Rate of exchange is calculated as per the proposal sent through

** Rate is subject to change, until the first deposit is received**

** 30% deposit required upon confirmation**

** 20% 2nd payment is required **

** 50% 3rd payment is required 4 weeks prior to arrival**

TRANSACTION FEES:

Transaction fees of $50 in total, per wire, applies for wire transfers, using our USD Global Account

**These transactional bank fees may fluctuate, according to interest rates provided by the bank**

**PayPal is available at 5% merchant fees**

TOUR LEADER POLICY:

Free of charge is offered for 10 rooms or more.  Less than 10 rooms will attract the normal guest fee.

TAKE NOTE OF THE FOLLOWING TERMS:

• The 12-year-olds and above are considered adults
• BB: Bed & Breakfast
• HB: Bed, Breakfast & Dinner
• FB: Full Board (All Meals)
• AI: All Inclusive (All Meals and Selected Soft Drinks. Non-Alcoholic and Alcoholic Beverages)
•  

SIGNED BOOKING CONFIRMATION:

Rooms are available the time of quoting, but no rooms are currently held for the group, until a signed booking confirmation is received.

RELEASING A BOOKING:

Extraordinary Events & Tours may release bookings, if held in the system for a period longer than 8 weeks.  Should this be the case, the client will be notified accordingly, and all rooms held will be released.  A re-costing of the quote will be required and automatically attract a 10% additional fee of the total amount.

CHANGES:

Itineraries may change twice, at no cost to the client, before attracting a consulting fee of $150 dollar for any updated itinerary.  Any further updates will be considered as a customized programme.  Customised programmes attract consulting fees.

Sign T&C’s online.

Any questions please email us on info@extraordinaryeventsandtours.com